Shipping Policy
At Surprise Boxxxes, we’re dedicated to getting your order to you safely and as quickly as possible. Please review the details below before placing your order.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- International: 7–15 business days
Please note: These are estimated delivery times, not guarantees. Delays may occur due to weather, carrier issues, or high demand.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions, which will be clearly displayed on our website.
Tracking Information
All orders include tracking.
You will receive a tracking number via email once your order has shipped.
Please allow up to 48 hours for tracking updates to appear.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
Surprise Boxxxes is not responsible for orders shipped to incorrect or incomplete addresses.
If a package is returned due to an incorrect address, additional shipping fees may apply.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, we are not responsible for delays, lost packages, or stolen packages.
If your package is marked as delivered but not received, please contact the carrier directly.
If you need assistance, contact us and we will do our best to help.
International Shipping & Customs
International customers may be required to pay customs duties, taxes, or import fees.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery.
Include clear photos of the product and packaging.
We will review and provide a replacement or resolution where appropriate.
Contact Information
If you have any questions about your order or shipping, please contact us at: info@surpriseboxxxes.com
By placing an order with Surprise Boxxxes, you agree to the terms outlined in this Shipping Policy.